Last updated: 29 August 2026

PART 1 — GENERAL TERMS

1. Who we are and how to
contact us

1.1 These terms and conditions (the “Terms”) are the
agreement between you and Dead Quiet Studio Ltd
(“Dead Quiet”, “we”,
“us”, “our”), a company registered in
England and Wales under company number 17297086, whose
registered office is Unit 18 Gateway, 1000 Whittle Way, Arlington
Business Park, Stevenage, Hertfordshire, SG1 2FP, United Kingdom.

1.2 You can contact us at mgmt@deadquiet.studio. We
will contact you using the email address you give us when you order,
enquire or create an account.

1.3 If we have to give you a formal notice under these Terms, we will
send it by email to that address; it is treated as received on the next
working day. Formal notices to us should be sent by email to the address
above, marked “Legal notice”, and are treated as received on the next
working day after transmission. A cancellation notice sent by a
consumer is effective from the moment it is sent, and nothing
in this clause delays or restricts any statutory cancellation right.

2. What these
Terms cover, and how they are organised

2.1 These Terms are the single source of the contractual rules for
everything Dead Quiet sells or provides:

1. use of our website at deadquiet.studio (the
   “Website”);
2. audio plugins that you buy or download from us (the
   “Plugins”), including free demo versions
   (“Demos”);
3. the DQ Master Rack desktop application (the
   “App”), Master Rack export credits
   (“Credits”) and Master Rack monthly plans
   (“Subscriptions”);
4. mixing, mastering, production and other studio services (the
   “Studio Services”); and
5. enquiries, project submissions, and files you supply to us.

2.2 These Terms are organised in Parts. Part 1 (general terms)
applies to everyone. Part 2 applies to Plugins and other downloadable
digital content. Part 3 applies to the App, Credits and Subscriptions.
Part 4 applies to Studio Services. Parts 5 to 9 — payments and refunds,
intellectual property and confidentiality, accounts and website use,
liability, and general legal provisions — apply to everything. Schedule
1 sets out product-specific key facts (including activation limits);
Schedule 2 contains the model cancellation form; Schedule 3 is a
plain-language refund summary; Schedule 4 contains definitions; Schedule
5 cross-references our privacy and file-retention commitments.

2.3 Order of precedence. If provisions conflict,
they apply in this order: (1) for a Studio Services project, the
quotation for that project; (2) the product-specific Part of these
Terms; (3) the remainder of these Terms. The Website describes and
summarises but never overrides these Terms.

2.4 Our Privacy Policy
(deadquiet.studio/privacy-policy/) explains how we handle personal
information, including the cookie and consent choices available on the
Website and our data retention periods. It is a separate document and is
not part of these Terms, but references to it in these Terms point to
the version in force at the relevant time.

2.5 The Website’s “Refund & Returns” page summarises and
signposts the refund rules in these Terms; clause 2.3’s order of
precedence applies to it.

3. Consumers and business
customers

3.1 A “consumer” means an individual buying wholly
or mainly outside their trade, business, craft or profession. A
“business customer” means anyone else, including an
individual buying wholly or mainly for business purposes (for example, a
professional engineer buying a Plugin for client work).

3.2 If you are a consumer, nothing in these Terms takes away or
reduces your legal rights, including your rights under the Consumer
Rights Act 2015 and the Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013. Where these Terms say
something less generous than the law allows for consumers, the law wins.
Guidance on your rights is available from Citizens Advice.

3.3 Some clauses apply differently to business customers, and say so
where they do (in particular clauses 32 (liability), 7 (licence) and 27
(chargebacks)). If you buy as a business customer you confirm you have
authority to bind the business, and the contract is with that business.
Many of our customers are working musicians, producers and engineers:
buying for a career in music does not by itself make you a business
customer — the test is whether the purchase is wholly or mainly for your
trade or business. If it is not clear whether you are buying as
a consumer or a business, we will treat you as a consumer.

3.4 You must be at least 18, or old enough to form a binding contract
where you live, to buy from us.

4. Ordering, and when a
contract is formed

4.1 Orders are placed through the Website checkout. Before you pay,
the checkout shows the items, the total price, and the acknowledgements
the law requires. The technical steps are: add items to the cart, enter
your details, confirm the required acknowledgements, and click “Place
order”.

4.2 At checkout you must confirm that you accept these Terms. For
orders that include digital content (Plugins, Credits, App access or
licence keys), you must also separately confirm that you want the
digital content made available immediately and that you understand this
ends your 14-day right to cancel (see clause 12). Both confirmations are
recorded against your order.

4.3 When the contract is formed. A contract is
formed at the moment your payment succeeds and we present our order
confirmation (on screen or by email, whichever happens first). Digital
content is supplied under that contract, immediately after it is formed,
in accordance with the acknowledgement you gave at checkout — supply
never precedes the contract. We may decline an order before payment
succeeds, or cancel one afterwards, where we reasonably suspect fraud or
abuse, where there is an obvious pricing error (clause 5.5), or where a
product has been withdrawn; if you have already paid and we cancel, we
will refund you in full.

4.4 Studio Services are not bought through the Website checkout: they
follow the quotation process in Part 4, and the contract is formed as
described in clause 18.3.

5. Prices, payment and taxes

5.1 Prices are shown in pounds sterling (GBP).

5.2 Prices include VAT where applicable. Our VAT registration number
is 524735292.

5.3 Payment is taken at checkout through our payment processor,
Stripe, using the payment methods shown at checkout (which may include
card, Amazon Pay, Klarna and Link). Your payment details are entered
directly with the payment provider and are never seen or stored by us.
If you use a buy-now-pay-later option such as Klarna, your agreement for
that credit is with the provider, on their terms; our contract with you
is unaffected — you still owe us the price, and their approval or
scheduling of your payments is their business, not a condition of these
Terms.

5.4 We may change prices at any time. Price changes do not affect
orders already confirmed. For Subscription price changes, clause 16.7
applies.

5.5 Pricing errors. If a price is obviously wrong —
for example a £69 plugin listed at £0.69 — we are not obliged to supply
at the wrong price. If we discover the error before delivery we will
tell you and give you the choice of paying the correct price or
cancelling with a full refund. If a mispriced order has already been
delivered and the error was one you could not reasonably have been
expected to spot, the order stands. We may only rely on this clause
within 14 days of the order.

5.6 Promotions and discounts. Promotional prices,
bundles and discount codes apply only for their stated period and
conditions, cannot be applied retrospectively, and cannot be exchanged
for cash. Where we show a comparison (“was/now”) price, the “was” price
is a price at which we genuinely offered the product.

PART 2 — PLUGIN LICENCE

6. What you are buying

6.1 Plugins are downloadable audio software. When you buy a Plugin
you are buying a licence to use it (set out in clause
7) together with delivery of the installer and a licence key. You are
not buying the software itself, which remains our property.

6.2 Each Plugin’s product page states the supported operating systems
and plugin formats (for example VST3 and AU). Every paid Plugin has a
free Demo, and we strongly recommend testing it on your own system and
material before you buy — it is the best way to know a Plugin suits you.
You are responsible for making sure your system matches the supported
systems listed on the product page. Nothing in this clause
affects your statutory rights if a Plugin is faulty, not as
described, or does not work on a system we say we support (clause
11).

6.3 Key information about each Plugin — including its
activation limit — is set out in Schedule 1.

7. Your Plugin licence

7.1 Licence grant. When we make a Plugin and its
licence key available to you following your order (including an order
for a free Plugin), we grant you a personal, perpetual,
non-exclusive, non-transferable licence to install and use the
Plugin, in object-code form, for the purposes of producing, mixing,
mastering and otherwise creating audio, on the terms of this clause
7.

7.2 One licence, one user. The licence is granted to
you personally. For a business purchase, the licence is granted to a
single named individual: unless the business designates a different
named individual by written notice to us, the named user is the
individual whose account placed the order. It may be used only by that
person.

7.3 Your machines, up to the activation limit. You
may install and activate the Plugin on machines that you personally own
or control, up to the activation limit for that Plugin stated in
Schedule 1. The standard limit is two (2) concurrent
activations; Moove is currently limited to one
(1). Activations are counted by our licensing system. Where you
retire or replace a machine, a deactivation frees an activation for use
on another machine; if you cannot deactivate from within the product,
contact us and we will do it for you.

7.4 Perpetual. Your licence does not expire.
“Perpetual” means the licence to the version(s) made available to you
continues indefinitely; it is not a promise of future updates or of
compatibility with future operating systems or hosts (see clause
10).

7.5 Backups. You may keep copies of the installer
and your licence key for backup and archival purposes. Backup copies
remain subject to this licence.

7.6 Commercial use of your output. You may use the
Plugins in commercial music production without restriction or further
fee. Everything you make with the Plugins is yours: we
claim no ownership of, and no licence to, any recording, mix, master or
other output you create. This licence governs the software only.

7.7 What you must not do. Except to the extent the
law expressly permits despite this clause (for example rights under
sections 50A–50BA Copyright, Designs and Patents Act 1988 relating to
back-up copies, lawful decompilation for interoperability, and program
testing/observation):

1. no transfer or resale: you may not sell, rent,
   lease, lend, sublicense, give away or otherwise transfer the Plugin,
   your licence or your licence key to anyone else;
2. no key sharing: you may not share, publish or make
   your licence key available to anyone else;
3. no redistribution: you may not distribute the
   Plugin, in whole or part, modified or unmodified, whether or not for
   payment;
4. no reverse engineering: you may not decompile,
   disassemble, reverse-engineer or otherwise attempt to derive the source
   code, signal-processing algorithms, models or profiles of the
   Plugin;
5. no circumvention: you may not remove, disable or
   work around licence enforcement, copy protection or activation
   mechanisms, or use keys, cracks or patches not issued by us;
6. no use of the Plugin to build, train or improve a competing
   product.

7.8 Breach of licence. If you breach this clause 7
in a serious way — in particular by key sharing, resale, redistribution,
circumvention or piracy — we may terminate your licence with immediate
effect by notice to you. On termination you must stop using the Plugin,
uninstall it and destroy your copies; no refund is due (this does not
affect a consumer’s statutory rights for faulty goods/digital content,
which do not extend to deliberately misused or pirated software). Clause
31 (suspension and termination) and clause 27 (fraud) also apply.

7.9 Licence status and technical enforcement are different
things. Our licensing system may or may not immediately reflect
a licence’s contractual status: a key that has been revoked, refunded or
terminated may remain technically capable of activating for a
period. A key working is not evidence that a licence exists. If
your licence has ended under these Terms (for example after a refund of
that purchase, a chargeback under clause 27, or termination for breach),
you must stop using the Plugin and the key even if the key still
functions. Use of a Plugin after your licence has ended is both
an infringement of copyright and a breach of these Terms, and
we may claim under either or both. We may also withhold updates,
support, key re-sends and key re-issues in respect of any licence that
has ended.

7.10 Lost keys. Licence keys are shown in your
account and sent by email at purchase. If you lose a key, we will
re-send it to the purchase email address free of charge. If you believe
a key has been compromised, tell us and we will re-issue it and
invalidate the old one where the system permits.

7.11 Ownership. The Plugins, their code, digital
signal processing, presets, profiles, graphics and branding are and
remain the intellectual property of Dead Quiet or its licensors. Nothing
in these Terms transfers ownership of any of it.

8. Free Demos

8.1 Demos are free versions of the Plugins provided so you can
evaluate them on your own system and material before buying. The
capabilities of each Demo, and any limitations that apply to it, are as
described on the relevant product page. Demos are licensed to you
personally, for evaluation only, on the same restrictions as clause 7.7,
and may not be used as a substitute for a purchased licence in ongoing
production work.

8.2 Demos are provided free of charge and “as available” for
evaluation. Since nothing is paid for a Demo, our liability in
connection with Demos is limited to what cannot lawfully be excluded
(clause 32.1). This does not affect your statutory rights in any
subsequent purchase of the paid Plugin.

8.3 We may change or withdraw Demos at any time.

9. Delivery of digital content

9.1 Digital content is delivered immediately after successful
payment: installers are available to download from the order
confirmation page and your account, and licence keys are shown on the
order confirmation page, listed in My Account →
Licences, and included in your order email.

9.2 If your key or download does not arrive or does not work, contact
us — clause 25 (failed or incorrect delivery) and clause 11 (faults)
apply. Delivery is complete when the download and any key are made
available to you.

10.
Updates, compatibility, support and discontinued products

10.1 We may release updates to Plugins and the App from time to time
(fixes, compatibility work, improvements). Updates we release for your
purchased version are free. We are not obliged to release updates, and a
perpetual licence is not a promise of indefinite forward-compatibility
with future operating systems, DAWs or plugin-format changes made by
third parties.

10.2 Where digital content you have bought needs an update to remain
of satisfactory quality or as described (for example a fix for a defect
present at purchase), consumers are entitled to that under the Consumer
Rights Act 2015, and this clause does not reduce that right.

10.3 Supported systems and formats for each product are stated on its
product page at the time of purchase. Those statements form part of the
contract description for that purchase.

10.4 Support is provided by email at mgmt@deadquiet.studio. We aim to
respond promptly. We do not sell paid support plans.

10.5 Discontinued products. We may stop selling a
product. If we discontinue a Plugin you have bought, your perpetual
licence continues and existing activations keep working to the extent
they do not depend on our servers. New activations depend on our
licensing infrastructure, which we do not promise to operate forever; we
will use reasonable endeavours to keep activation
possible for already-sold licences, or to provide an alternative means
of continued use, for as long as reasonably practicable.

10.6 If our licensing infrastructure is permanently retired, we will
use reasonable endeavours to provide a route to continued use of
already-sold licences (for example offline activation or a final build
without online checks), where technically and commercially
practicable.

11. Faulty digital
content — your statutory rights

11.1 If you are a consumer, the Consumer Rights Act 2015 requires
digital content we sell to be of satisfactory quality, fit for purpose
and as described. If it is not, you are entitled to a repair or
replacement; if that fails or cannot be done within a
reasonable time, to a price reduction, which can be up to a full
refund. If the faulty digital content damages your device or
other digital content and we failed to use reasonable care and skill,
you may be entitled to compensation for the damage.

11.2 In practice: if a Plugin is faulty, will not run on a system its
product page says is supported, or is not as described, contact us with
your order number, your system details and what you expected. We will
work through it with you — most issues are solvable — and where the law
entitles you to a remedy, you will get it. Nothing in these Terms,
including the no-refund provisions of clause 26, limits this clause.

11.3 Business customers: the Plugins are warranted to materially
conform to their product-page description, as at the date of purchase,
when used on a stated supported system. Claims under this warranty must
be notified to us within a reasonable time after you become aware of the
non-conformity. Your exclusive remedies are repair, replacement or
refund at our option. All other conditions, warranties and terms implied
by statute or common law are excluded to the fullest extent permitted by
law.

12.
Cancellation rights for digital content (the 14-day rule)

12.1 If you are a consumer buying online, you normally have 14 days
from purchase to cancel and be refunded. For digital content
supplied immediately, the law allows that right to end at the moment
supply begins, provided you have expressly consented to immediate supply
and acknowledged that the right to cancel is lost.

12.2 Our checkout asks for exactly that: alongside accepting these
Terms, you must tick a separate box confirming you want your digital
content (including credits, licence keys and app access) made available
immediately and that you understand this ends your 14-day right to
cancel. If you do not want to give up the right, do not tick the box or
complete the purchase — email us instead and we will arrange the order
so that your content is supplied only after your cancellation period
ends.

12.3 Once you have given that consent and your download or key has
been made available, the 14-day cancellation right no longer applies to
that purchase. Your statutory rights for faulty digital
content (clause 11) are unaffected and continue.

12.4 If we failed to obtain your express consent and acknowledgement
before supplying digital content, your cancellation right remains intact
— in that case you may cancel within 14 days using the model form in
Schedule 2 or by emailing us, and we will refund you.

12.5 This clause does not apply to Studio Services (see clause 22) or
to the service element of Subscriptions (see clause 16.8).

PART 3 — DQ MASTER RACK
AND SUBSCRIPTIONS

13. The App and your
Master Rack licence

13.1 The App is our desktop mastering application for macOS.
Downloading the App is free; you pay only to export finished masters,
using Credits.

13.2 While you hold an account in good standing (and, where relevant,
Credits or an active Subscription), we grant you a personal,
non-exclusive, non-transferable licence to install and use the App on
machines you personally own or control, to master your own audio and
audio you are engaged to work on. Clause 7.7’s restrictions (no resale,
sharing, redistribution, reverse engineering, circumvention or competing
use) apply to the App equally, including to the DQ Signature — our
mastering chain, profiles and processing models — which remains our
intellectual property at all times. Some components are fetched to your
machine only during a licensed session and remain ours.

13.3 Your audio stays yours and stays local. The App
renders on your own machine. Your audio is not uploaded to us for
processing, and we do not store your audio or your finished masters. You
keep all rights in the audio you load and the masters you export; we
claim no ownership of, and no licence to, any of it. You are responsible
for keeping backups of your audio and exports.

13.4 Your account credentials and Master Rack licence key are
personal to you. Sharing, reselling or publishing them ends your licence
(clause 7.8 applies). If you think your key or account is compromised,
tell us and we will re-issue/reset it.

13.5 Mastering client work in the App — for example as an engineer
working for an artist — is permitted. Reselling raw access to the App or
wholesale pass-through of our service without our written agreement is
not.

14. Credits

14.1 One Credit = one export of a finished master. Loading tracks,
mastering and auditioning inside the App is free and never uses a
Credit. Exporting a revision of a track uses another Credit.

14.2 Single Credits (bought individually, currently
£5.99) require no Subscription and do not expire.

14.3 Subscription Credits are included with a
monthly plan. They reset at each monthly renewal and do not roll
over: credits unused at the end of a billing month lapse.

14.4 Credits have no cash value, cannot be transferred between
accounts, and cannot be redeemed for anything other than exports. Where
a refund of a Credit purchase is legally due, unused Credits from that
purchase are cancelled on refund.

15. Buying
Credits and App access — cancellation rights

15.1 Credits and App access are digital content supplied immediately.
The checkout acknowledgement described in clause 12.2 applies: by
ticking it you ask for immediate supply and your 14-day cancellation
right for that purchase ends when the Credits or access are made
available. Clause 12.4 applies if the acknowledgement was not
obtained.

16. Subscriptions —
billing, renewal, cancellation

16.1 We currently offer monthly Master Rack plans: 10 masters £24.99,
25 masters £39.99, 50 masters £49.99 per month. Plan details and prices
at checkout apply.

16.2 Your billing month runs from the date you subscribed and renews
on the same date each month (not the calendar 1st). Your plan’s Credits
are available from each renewal.

16.3 Automatic renewal. Subscriptions renew
automatically each month at the plan price until you cancel. Payment is
collected through Stripe using your saved payment method.

16.4 Cancelling your Subscription. You can cancel at
any time in My Account → My Subscription on the
Website. Cancellation takes effect at the end of the billing month you
have already paid for: your plan (and its remaining monthly Credits)
stays active until then, and no further payments are taken. Unused
Subscription Credits lapse at the end of that final month (clause 14.3);
unused single Credits are unaffected by cancelling a
Subscription and remain yours.

16.5 Upgrades take effect immediately: you pay the
difference between plans at the point of upgrade and the higher Credit
allowance is available straight away. Downgrades take
effect at your next renewal.

16.6 Failed payments. If a renewal payment fails we
will retry and notify you. If payment continues to fail, we may pause
the plan’s Credits and, after a reasonable period, cancel the
Subscription. You remain responsible for amounts due for periods already
supplied. We do not charge failed-payment fees.

16.7 Price changes. If we change your plan’s price
we will email you before the change takes effect, in time for you to
cancel before the new price applies. If you do nothing, the new price
applies from your next renewal after the notice period. Existing
subscribers on legacy prices remain on their current price until such a
notice is given.

16.8 Statutory cancellation (first 14 days). If you
are a consumer, you have a 14-day right to cancel a new Subscription
from the day it starts. Because plan Credits and App access are made
available immediately, the checkout acknowledgement in clause 12.2
applies to the digital content made available to you. If you cancel a
new Subscription within 14 days without having given that
acknowledgement, or before any Credits or access have been made
available to you, you will receive a full refund. In any other case,
contact us: where the law entitles you to a refund on cancelling within
the 14 days, we will provide it, and we will never refund less than the
law requires.

16.9 Future subscription rules. UK law is
introducing additional statutory protections for subscription contracts
(including reminder notices and enhanced cancellation rights). When
those requirements come into force we will comply with them and update
these Terms; nothing in this clause reduces any right you have under the
law in force at the time.

17.
Master Rack service standards, availability and acceptable use

17.1 We supply the App and its supporting services with reasonable
care and skill. The App depends in part on our servers (account
authentication, credit accounting, component delivery). We aim for
continuous availability but do not guarantee it: maintenance, updates
and events outside our control can interrupt service. Where a consumer
has paid for digital content or services affected by a failure on our
side, statutory remedies apply and are not excluded by this clause.

17.2 You must not: use the App or services unlawfully; process
material you have no rights to; attempt to extract the DQ Signature,
models or profiles; interfere with credit accounting; or abuse free
preview functionality at a scale designed to avoid paying for exports.
We may suspend accounts under clause 31 for breach.

17.3 Supported systems for the App are listed on the product page and
form part of the description at purchase.

PART 4 — MIXING,
MASTERING AND STUDIO SERVICES

18. How a project starts

18.1 Studio Services are bespoke professional services performed on
material you supply. They are arranged through our project system: you
enquire or submit a project through the Website (“Start a project” /
“Submit your project”), tell us about the work, and where applicable
upload files.

18.2 Quotation. Each project is quoted individually.
A quotation sets out the scope (for example: stereo mix; stem master;
number of tracks), the price, what is included — including any included
revisions — and any other project-specific terms. We do not publish
standard prices, revision counts or turnaround times, and nothing on the
Website is an offer to perform services at a particular price or
speed.

18.3 Contract formation. A contract for Studio
Services is formed when you accept our quotation (by email, or by any
acceptance step our project system provides) and we confirm the
engagement. The quotation and these Terms together are the contract;
clause 2.3’s order of precedence applies (the quotation prevails for
that project).

18.4 Payment. Payment terms, including any deposit,
are stated in the quotation. Where a deposit is stated, it becomes
payable on acceptance and work is not scheduled until it is
received.

19. Your material and
your responsibilities

19.1 You will supply the session files, stems, references and
instructions described in the quotation, in the formats it specifies.
Delays or defects in what you supply may delay the project and, where
they require additional work, may need a revised quotation (clause
21.4).

19.2 Keep your own backups. You are responsible for
retaining your own master copies of everything you send us. We handle
your files carefully, but we are not an archive or a backup service, and
clause 23 (file retention) explains when files are deleted.

19.3 Rights clearance — your warranty. You warrant
that: you own or control the rights in all material you supply, or have
the permission of those who do; you have authority to commission the
work; and nothing you supply infringes anyone’s rights, including
performers’, writers’, producers’ and sample-clearance rights.

19.3A If you are a business client, you will
indemnify us — that is, compensate us in full — for losses, claims,
damages and costs (including reasonable legal costs) we incur because
that warranty was untrue.

19.3B If you are a consumer, you are responsible for
losses we suffer that are a foreseeable result of that warranty being
untrue. Nothing in this clause affects your statutory rights.

19.4 If a third party claims that material you supplied infringes
their rights, we may pause the project while it is resolved.

20. Confidentiality and
unreleased music

20.1 We treat your project — the fact of it, your files, and anything
you tell us about it — as confidential. We will not use or disclose it
except: to perform the services (including to the engineers and
necessary service providers involved); where the law requires
disclosure; or with your permission.

20.2 Unreleased music is treated with particular care. We will not
play, share, preview, or make available any unreleased material outside
the project team, and we will not use your name, your artist name, or
the work for marketing, portfolio, showreel or “credits” purposes
unless you have expressly agreed in writing. There is
no implied promotional licence.

20.3 Our confidentiality obligation continues after the project ends,
for as long as the material remains unreleased or the information
remains confidential.

20.3A This clause does not apply to information that: (a) is or
becomes public other than through our breach; (b) we already lawfully
held without a duty of confidence before you disclosed it; or (c) we are
required to disclose by law, a regulator or a court — in which case we
will, where lawful, tell you before disclosing. We may also disclose
confidential information to our professional advisers under equivalent
duties of confidence.

20.3B If we become aware of unauthorised access to your confidential
material while it is in our systems, we will inform you without undue
delay, consistently with our obligations under data protection law and
our Privacy Policy.

20.4 Where you and we sign a separate NDA for a project, that NDA
prevails over this clause for that project.

21. Doing the work:
revisions, changes, delays

21.1 We will perform the services with reasonable care and skill
(this is your statutory entitlement under the Consumer Rights Act 2015
for consumers, and a contractual warranty for business clients), in line
with the quotation.

21.2 Revisions. The revisions included in your
project are as set out in the quotation. Revision rounds address the
delivered work against your brief and notes; they are not a change of
brief.

21.3 What counts as a new brief. Replacing or
re-recording substantial parts of the source material, changing the
fundamental direction after a mix is substantially complete, or adding
tracks/stems beyond the quoted scope is new work, not a revision, and
will be quoted separately. We will always tell you before treating a
request as new work.

21.4 Additional work and changes agreed after
acceptance are charged as quoted at the time of the change. We will not
begin additional charged work without your agreement.

21.5 Delays caused by you (late files, late
feedback, unavailable approvals) extend our timelines accordingly.
Delays caused by third parties or events outside our reasonable
control are handled under clause 33 (events outside our
control). Where a stated delivery window exists in the quotation, it
runs from receipt of complete, usable source material.

21.6 Defective or incomplete source material. If
what you supply turns out to be unusable (corrupt files, missing stems,
undisclosed technical problems), we will tell you promptly. Where fixing
or working around it goes beyond reasonable checking, that is additional
work under clause 21.4, and we will always agree it with you before
doing it.

22. Cancelling a Studio
Services project

22.1 Your statutory cooling-off right (consumers).
When a consumer buys services at a distance (which includes projects
arranged online), the Consumer Contracts Regulations 2013 give a 14-day
cancellation period from the day the contract is formed.

22.2 Starting work within the cooling-off period. We
only begin work within those 14 days if you expressly request an
early start. We will ask you to confirm that request
explicitly, in writing (including by email) or through our project
system, before work begins.

22.3 If you requested an early start and then cancel within the 14
days, you must pay for the part of the services already performed, in
proportion to the total price — and we refund the balance of anything
paid. If the services have been fully performed within
the period (delivery of the completed work) after your express request
and acknowledgement that full performance ends the right to cancel, the
right to cancel is lost.

22.4 If we began work within the cooling-off period
without your express request, and you cancel within 14
days, you are entitled to cancel without paying for work done. (This is
why clause 22.2’s mechanism matters.)

22.5 Cancellation after the cooling-off period (or
by business clients at any time): you may cancel a project at any point
by telling us. You remain liable for the value of work already performed
and costs reasonably incurred and not recoverable, as set out in the
quotation’s payment schedule; any deposit is applied against that
liability. Amounts paid beyond that liability are returned.

22.6 Cancellation by us. We may cancel a project if
you fundamentally breach the contract (including clause 19.3), if
required payments are not made, or if continuing would be unlawful. We
will return any payment that exceeds the value of work performed and
committed costs.

23. Delivery, approval, and
your files

23.1 Delivery. Completed work is delivered in the
formats stated in the quotation (for mixes, typically final mix plus
master-ready bounce and any agreed alternate versions such as clean,
instrumental or radio edits — as quoted).

23.2 Approval. You review the delivered work and
either approve it or request your included revisions. The project
completes when you approve the final files, or when the included
revisions are exhausted and the work conforms in all material respects
to the quotation and the references and instructions you supplied,
assessed reasonably. Any dispute about conformity is handled through
clause 34 (complaints). We do not deem work approved by silence
alone.

23.3 Final files. On completion and payment in full,
we deliver the final files. All delivered files should be checked and
backed up by you promptly (clause 23.5).

23.4 File retention — 60 days. We keep your uploaded
audio and project files for 60 days after final
delivery, then delete them, unless (a) you and we have agreed
longer retention in writing as a documented arrangement, or (b) a
dispute, legal or accounting requirement means specific material must be
kept longer. Within the 60 days we can re-deliver files on request.
After deletion, re-delivery is impossible — your backups are the only
copies. (Business-record information about the project — orders,
invoices, correspondence — is retained per our Privacy Policy.)

23.5 We are not liable for loss of files after the retention period
ends, or for loss of material you failed to back up, except where the
loss was caused by our failure to exercise reasonable care and skill
during the engagement.

24. Intellectual
property in Studio Services work

24.1 Your material stays yours. You retain all
rights in the recordings, compositions and other material you
supply.

24.2 The delivered work is yours once paid for.
Until payment in full, delivered files (including previews and revision
versions) are licensed to you solely for review and approval, and may
not be released, distributed or otherwise commercially exploited. On
payment in full for a project, all rights we hold in the delivered
mixes, masters and alternate versions created for you are assigned to
you (or, where any element cannot be assigned, licensed to you
exclusively, irrevocably and without further fee) so that you can
exploit the delivered work commercially without restriction.

24.3 What stays ours. Our working methods, session
templates, chains, presets, tools and know-how — including anything we
developed to carry out your project that is not itself your material or
the delivered work — remain ours, and we may use them freely in other
work.

24.4 Credit. Neither party is obliged to credit the
other publicly; clause 20.2 governs any promotional use by us.

PART 5 —
PAYMENTS, REFUNDS, CANCELLATION AND CHARGEBACKS

25. Failed or
incorrect delivery (all products)

25.1 If anything we deliver — a download, key, Credit, or project
file — never arrives, arrives incomplete, or is not what you ordered,
tell us. We will re-deliver promptly at no cost. If we cannot deliver a
working version of what you paid for within a reasonable time, you are
entitled to a refund of the affected item. Duplicate purchases and
double charges are refunded in full (clause 26.2).

26. Refunds

26.1 Our commercial policy is that we do not offer
discretionary (“change of mind”) refunds on Plugins, Credits,
Subscriptions or completed bespoke Studio Services. The free Demos exist
so you can fully test a Plugin before paying, and the App’s free preview
exists so you can hear a master before spending a Credit. This
policy operates subject to everything below, none of which can be
excluded:

1. Faulty or misdescribed digital content — statutory
   remedies apply in full (clause 11): repair/replacement, then price
   reduction up to a full refund;
2. Services not performed with reasonable care and
   skill — statutory remedies apply: re-performance, or where that
   is impossible or not done in reasonable time, an appropriate price
   reduction (Consumer Rights Act 2015, s.49 and s.55–56);
3. Statutory cancellation rights that survive (clauses
   12.4, 16.8 and 22.1–22.4) — refunds as the law requires, including
   proportionate refunds where an early-started service is cancelled
   mid-period;
4. Failed or incorrect delivery (clause 25);
5. Duplicate purchases and double charges (clause
   26.2).

26.2 We refund in full, on request within a reasonable time, where:
you were charged twice for the same order; you bought a product you had
already bought from us (same product, same account) by accident; or your
key/download could never be delivered in working form.

26.3 Accidental purchases other than duplicates
(wrong plugin, wrong plan) are not automatically refundable once digital
content has been supplied under the clause 12.2 acknowledgement — check
carefully before buying, and use the Demos. If you contact us promptly
and the content is genuinely unused, tell us anyway: we will consider it
in good faith, entirely at our discretion and without any obligation to
refund.

26.4 How refunds are paid. Agreed refunds are
processed within 14 days and paid to the original payment method only.
Bank processing can add up to 10 working days.

26.5 Effect on licences and Credits. When a purchase
is refunded, the licence or Credits from that purchase end at the moment
of refund: keys from that order must no longer be used (clause 7.9), and
unused Credits from that order are cancelled. If the licensing system
does not immediately reflect this, clause 7.9 still applies.

26.6 To ask for a refund, email mgmt@deadquiet.studio with your order
number, the email used at checkout, and what went wrong.

27. Chargebacks and fraud

27.1 If something has gone wrong, contact us first — nearly every
problem is resolved by email far faster than a card dispute, and clause
26 sets out exactly when refunds are due.

27.2 Raising a payment dispute is your right and is not itself a
breach of these Terms; nothing in this clause limits it, and this clause
applies only where an order was validly placed and correctly delivered.
If such a chargeback succeeds, or is pending while you keep the benefit
of the purchase:

1. the licence, Credits or access from that order end
   contractually (clauses 7.9 and 26.5), and continued use of a
   Plugin or the App under that order is unlicensed;
2. we may suspend the account concerned under clause 31 while the
   dispute is open;
3. we may recover, as a debt, amounts you owe for what you bought and
   have kept the benefit of, together with costs reasonably incurred.

27.3 Fraud. Where an order is fraudulent (stolen
payment details, identity fraud, systematic abuse of demos, credits or
refunds), we may cancel it and all associated access immediately,
without the notice periods above, and may report the matter to payment
providers and authorities.

PART 6 —
INTELLECTUAL PROPERTY AND CONFIDENTIALITY

28. Intellectual property

28.1 Everything we create and own stays ours. The Plugins and the App
— including their code, signal processing, interfaces, presets, profiles
and documentation — the DQ Signature, our trade marks, logos and
branding, and the Content of the Website are and remain the intellectual
property of Dead Quiet or its licensors (clauses 7.11, 13.2 and 30.3).
Buying a product gives you a licence to use it on the terms of these
Terms; it never transfers ownership of the software or any of our
intellectual property.

28.2 Everything you create and own stays yours. Your music,
recordings, stems and other material remain yours (clauses 7.6 and
13.3), and the work we deliver for a Studio Services project becomes
yours on payment in full (clause 24.2).

28.3 No rights are granted by implication. The only rights either of
us receives are those set out in these Terms and, for a project, the
quotation.

28.4 Confidentiality of client material, including unreleased music,
is governed by clause 20.

PART 7 — ACCOUNTS,
WEBSITE AND ACCEPTABLE USE

29. Your account

29.1 Some purchases (for example App access and Subscriptions) need
an account. You agree to give accurate details, keep your password and
licence keys secure, and tell us promptly if you think your account or a
key has been compromised — we will re-issue a compromised key (clause
7.10).

29.2 You are responsible for activity under your account unless it
results from our failure to keep it secure. We may suspend an account as
set out in clause 31.

30. The Website

30.1 We aim to keep the Website available and accurate, but it is
provided free of charge and we do not guarantee it will be uninterrupted
or error-free. We may suspend or withdraw parts of it for maintenance or
business reasons. This clause does not reduce our obligations for
anything you have bought.

30.2 You must not misuse the Website: no attempting to gain
unauthorised access, no interfering with its operation, no scraping at a
scale that degrades it, and no introducing malicious code. We may block
access to protect the service and other customers.

30.3 Content on the Website (text, images, audio examples, branding,
page code) belongs to us or our licensors. You may browse and make
personal, non-commercial use of it; you may not republish or exploit it
without our permission.

30.4 The Website may link to or embed third-party services (for
example our project-submission system, payment providers, or social
platforms). Those services have their own terms, and we are not
responsible for them, though our own obligations to you under these
Terms are unaffected.

31.
Suspension and termination of accounts and access

31.1 We may suspend or restrict your account, licences or access,
after notice to you where practicable, if: you seriously or repeatedly
breach these Terms (including clause 7.7); we reasonably suspect fraud,
abuse, or unlawful use; required payments have failed and remain unpaid
(clause 16.6); or we are required to by law or a payment provider.

31.2 Suspension is proportionate: we restore access promptly when the
reason is resolved. Where a breach is remediable we will tell you what
needs putting right before we terminate.

31.3 Termination for serious breach ends the licences and access
concerned (clause 7.8). Termination does not affect accrued rights, and
clauses intended to survive (licence restrictions, confidentiality, IP,
liability, general provisions) survive.

31.4 If we terminate wrongly, your remedies are preserved; consumers’
statutory rights are unaffected.

PART 8 — LIABILITY AND
LEGAL PROTECTIONS

32. Our responsibility to
you (liability)

32.1 What we never exclude. Nothing in these Terms
excludes or limits our liability for: death or personal injury caused by
our negligence; fraud or fraudulent misrepresentation; and any other
liability that cannot be excluded or limited by the law of England and
Wales (including, for consumers, liability under the Consumer Rights Act
2015 for digital content and services, and under the Consumer Protection
Act 1987).

32.2 If you are a consumer. We are responsible for
loss or damage you suffer that is a foreseeable result
of our breach of these Terms or our failure to use reasonable care and
skill. We are not responsible for loss that is not foreseeable (neither
of us could have expected it when the contract was made). We supply
everything for private/domestic and professional-creative use as
described; if you use it in ways we could not reasonably anticipate,
losses from that use are not foreseeable. We are not liable to
consumers for business losses such as loss of profit, loss of
business or business interruption, except where the purchase was plainly
made for professional use within the contract’s contemplation.

32.3 If you are a business customer. Subject to
clause 32.1: (a) we exclude all liability for loss of profits, loss of
revenue, loss of business or contracts, loss of anticipated savings,
loss of opportunity, loss of goodwill or reputation, and loss or
corruption of data (including audio), in each case whether direct or
indirect; (b) we exclude all indirect and consequential loss; and (c)
our total aggregate liability to you in connection with
any product or engagement is capped at the amounts you paid us
for that product or engagement in the 12 months before the event giving
rise to the claim. The implied terms of ss.13–15 Sale of Goods
Act 1979 and ss.3–5 Supply of Goods and Services Act 1982 are excluded
to the extent permitted; the Unfair Contract Terms Act 1977
reasonableness standard applies to this clause. The cap and
exclusions in this clause 32.3 limit our liability only: they
do not limit your payment obligations, or your liability under clause
7.7 (licence restrictions), clause 19.3/19.3A (rights warranty) or
clause 20 (confidentiality, as it applies to you).

32.4 Things we specifically do not promise (within
the limits of clauses 32.1–32.3): that Plugins or the App will be
compatible with third-party DAWs, plugins, operating systems or hardware
beyond the stated supported systems; that third-party services (hosting,
payment, delivery networks, app-store or platform services) will be
uninterrupted; that the Website will always be available; or that files
you failed to back up can be recovered. Masters and mixes are creative
work checked by you before release: you are responsible for final checks
of any file before you distribute it commercially.

32.5 Your data and files. Beyond our confidentiality
and retention obligations (clauses 20 and 23.4) and our duty to use
reasonable care and skill, you are responsible for backups of your own
material (clauses 13.3, 19.2 and 23.5).

33. Events outside our
control (force majeure)

33.1 We are not in breach of these Terms, and are not liable, for
failure or delay caused by events outside our reasonable control —
including power or internet failure, hosting or platform outages,
payment-network failures, fire, flood, epidemic, industrial action, war,
civil unrest, or acts of authorities. We will tell you if such an event
materially affects your order or project, take reasonable steps to
minimise the effect, and restart performance when it ends. If the event
continues so long that the purpose of your order is defeated, either of
us may cancel the affected order and we will refund payments for
anything not supplied. Consumers’ statutory rights are unaffected.

PART 9 — GENERAL LEGAL
PROVISIONS

34. Complaints

34.1 If you are unhappy with anything, email mgmt@deadquiet.studio
with “Complaint” in the subject and your order or project reference. We
will acknowledge it, investigate, and respond with a substantive answer
or a timetable. We handle complaints in good faith and aim to resolve
them without formality.

34.2 If you are a UK consumer and we cannot resolve a dispute, you
can get free advice from Citizens Advice. We are not required to use,
and have not signed up to, an alternative dispute resolution scheme;
clause 36 sets out where legal proceedings may be brought.

35. Other important terms

35.1 Changes to these Terms. We may update these
Terms from time to time. The version on the Website when you place an
order applies to that order. For Subscriptions and other continuing
relationships, we will give notice by email of changes that materially
affect you, in time for you to cancel before they take effect; continued
use after that notice period is acceptance of the updated Terms.

35.2 Severability. Each clause operates separately.
If any court or authority finds any clause (or part) unlawful or
unenforceable, the rest remain in force, and the offending part is
treated as modified to the minimum extent needed to make it lawful.

35.3 Entire agreement. For business customers, these
Terms and the applicable quotation are the entire agreement, and each
party confirms it has not relied on any statement not set out in them
(nothing in this clause limits liability for fraud). For consumers, this
clause does not limit any right you have in respect of things we told
you before purchase — information we gave you about the main
characteristics of what you bought forms part of the contract by
law.

35.4 Assignment. We may transfer our rights and
obligations under these Terms to another organisation (for example on a
sale of the business); we will tell you and your rights are not reduced.
You may not transfer your rights or licences without our written
agreement (see clause 7.7(a)).

35.5 Third-party rights. These Terms are between you
and us. No one else has rights under the Contracts (Rights of Third
Parties) Act 1999, except that Dead Quiet’s group companies, engineers
and personnel may rely on the protections in clauses 20, 30 and 31.

35.6 Waiver. If we delay enforcing any part of these
Terms, we can still enforce it later.

36. Governing law and
jurisdiction

36.1 These Terms are governed by the law of England and Wales.

36.2 Legal proceedings may be brought in the courts of England and
Wales. If you are a consumer living in Scotland or Northern Ireland you
may also bring proceedings in your local courts, and if you live
elsewhere you keep the benefit of any mandatory consumer protections and
forum rights of the country where you live.

SCHEDULE 1 — PRODUCT KEY
FACTS

(Prices shown are current at the Last-updated date above and are
provided for information; the price at checkout applies. Demo
capabilities are as described on each product page.)

SCHEDULE 2 — MODEL
CANCELLATION FORM

(Required by the Consumer Contracts Regulations 2013 for
cancellations where a right to cancel exists.)

To: Dead Quiet Studio Ltd, Unit 18 Gateway, 1000 Whittle Way,
Arlington Business Park, Stevenage, Hertfordshire, SG1 2FP —
mgmt@deadquiet.studio

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract
for the supply of the following service [*]/digital content [*]: ______
Ordered on [*]/received on [*]: ______ Name of consumer(s): ______
Address of consumer(s): ______ Signature (only if this form is notified
on paper): ______ Date: ______ [*] Delete as appropriate.

SCHEDULE 3 — REFUND RULES
AT A GLANCE

(Summary only; clauses 11, 12, 22, 25 and 26 govern.)

SCHEDULE 4 — DEFINITIONS

In these Terms: “App” — the DQ Master Rack desktop
application. “Business customer” / “business
client” — anyone who is not a consumer (clause 3.1).
“Consumer” — an individual buying wholly or mainly
outside their trade, business, craft or profession.
“Content” — text, images, audio, video, code and other
material on the Website. “Contract” — the contract
formed under clause 4.3 (purchases) or clause 18.3 (Studio Services).
“Credits” — DQ Master Rack export credits (clause 14).
“Customer”, “you” — the person or
business contracting with Dead Quiet. “Dead Quiet”,
“Company”, “we” — Dead Quiet Studio
Ltd. “Delivery” — for digital content, the making
available of the download and/or licence key (clause 9.1); for Studio
Services, delivery of files under clause 23.1. “Demo” —
a free evaluation version of a Plugin (clause 8). “Digital
Product” — any Plugin, Credit, App access, licence key or other
digital content we supply. “DQ Master Rack” — the App
together with Credits and Subscriptions (Part 3). “Final
Delivery” — delivery of the final files under clause 23.3,
which starts the 60-day retention period (clause 23.4).
“Intellectual Property Rights” — copyright, database
rights, design rights, trade marks, patents, know-how, and all similar
rights anywhere in the world, registered or not, including applications.
“Licence” — the licence granted under clause 7
(Plugins) or clause 13 (App). “Licence Key” — the
alphanumeric key issued for a Plugin purchase.
“Mixing”, “Mastering” — the bespoke
audio services described in Part 4. “Order” — an order
placed through the Website checkout. “Plugin” — an
audio software product listed in Schedule 1 (other than the App).
“Project Files” / “Audio Files” —
sessions, stems, references, audio and other material a client supplies
for Studio Services. “Studio Services” /
“Services” — mixing, mastering, production and related
services (Part 4). “Subscription” — a DQ Master Rack
monthly plan (clause 16). “Website” — deadquiet.studio.
Headings are for convenience; “including” means “including without
limitation”; the singular includes the plural.

SCHEDULE
5 — PRIVACY, DATA AND FILE-RETENTION CROSS-REFERENCES

1. Personal information: governed by the Privacy Policy
   (deadquiet.studio/privacy-policy/), including cookie/consent choices,
   processors, and personal-data retention. These Terms do not restate
   it.
2. Client Project Files and Audio Files: kept for 60 days after
   Final Delivery, then deleted, per clause 23.4 (business policy;
   longer only by documented written arrangement or where a
   dispute/legal/accounting requirement applies).
3. Order, licence and accounting records: retained in line with the
   Privacy Policy’s stated periods (approximately six years where required
   for accounting/legal purposes — a business-policy statement aligned to
   record-keeping obligations, not a claim of statutory minimum for any
   specific record).
4. Confidential material and security incidents: clause 20 (including
   20.3B) operates alongside, and does not reduce, our data-protection
   obligations.
5. Consent architecture (cookie banner, marketing-tracker blocking):
   described in the Privacy Policy; it is not varied by these Terms.